Terms of service

Prints Easy provides software that lets a business (the “operator”) run a self-service printing kiosk: the customer web app, the kiosk app, and the operator portal. Plans are sold for a fixed period or billed per page, as described on the plan at the time of purchase.

Each kiosk is linked to one operator mobile number, verified by a one-time code. You’re responsible for activity on your kiosk and for keeping access to that number.

You must give accurate business details at purchase and keep them up to date in the operator portal.

Customer payments are taken through the operator’s own Razorpay or Cashfree account, or in cash at the counter, as the operator chooses for each kiosk. The operator sets the per-page prices, is the seller of the printing service to their customers, and is responsible for applicable taxes, customer refunds and the payment gateway’s terms.

Each kiosk has a public business page showing the operator’s legal name, address, contact details, prices and policies. Customers rely on it, and payment gateways may check it during their KYC review.

When you save these details, you confirm that they are true and complete, that they belong to your own business, and that they match your PAN, GST and payment gateway records. You must correct them as soon as they change. We record the time of each confirmation and the mobile number that made it.

We publish the page as you provide it and don’t verify its contents. You are responsible for it, and for the printing service you sell through it.

We may take a business page down, or suspend a kiosk, if its details appear false or misleading, if we receive a complaint about it, if a payment gateway or a public authority asks us to, or if these terms are broken. Where we can, we will tell you why and give you a chance to correct the details before we act. A page or kiosk taken down this way is restored once the problem is resolved.

You agree to compensate Prints Easy for any loss, claim, penalty or reasonable cost (including legal fees) that arises from false or misleading details you provide, from the printing service you sell to your customers, or from your breach of these terms or of the law.

Anyone can report a shop’s business page, or a problem with a shop, by emailing info@printseasy.in or using the “Report it to Prints Easy” link on that page. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Each plan sets its duration, page allowance and file limits. When a plan’s allowance or period runs out (after any grace pages or grace days included in it), the kiosk stops taking new orders until it is renewed or topped up. Plan changes take effect from the date of the change.

You must not use the service to print or distribute unlawful content, to infringe others’ rights, or to interfere with the service. We may suspend a kiosk that is used this way.

The service is provided as is. To the extent the law allows, our total liability for any claim is limited to the plan fees you paid in the three months before the claim. We are not liable for printer hardware, consumables, network outages, or losses caused by them.

These terms are governed by the laws of India, with courts in Pune having jurisdiction.